Support tickets are like sending a message to the help desk when you have a problem. Instead of calling or emailing, you fill out a simple form describing what's wrong, and the support team will help you fix it.
Something is broken - A button doesn't work, an error message appears
Need help with a feature - You're not sure how to do something
Have a suggestion - You want to request a new feature
Account issues - Can't log in, password problems
Study plan problems - PDF not generating, wrong information
Email issues - Can't send emails, not receiving emails